Call package unable to use

Hallo Talk2. I purchased a call package yesterday (May 16,2016) worth €9,99. And when i tried to call in the Philippines with Phil.# it always says "SORRY, WE WERE UNABLE TO CONNECT YOU. PLEASE TRY AGAIN LATER. I tried many times bit it still didnt work.. Can you please do something about this???

Jean Andre about Talk2 Philippines, v2.1.0